Job Title: Lead Team Coordinator
DEFINITION: Manages all activities for Reconstruction Division projects. Responsible for the administrative coordination of projects
to include interactions with team members and customers.
- Reports to and receives direction from the Office Manager.
- This position does not have any supervisory responsibilities.
ESSENTIAL FUNCTIONS OF THE POSITION include the following. Other duties may be assigned:
- Spearheads all Team Coordinator duties for teams.
- Receives TPA jobs as they come in, coordinates compliance efforts, and completes appropriate billing.
- Communicates the monthly TPA scores with management on a monthly basis.
- Applies all safety rules and regulations to work efforts and prevents work hazards.
- Understands, interprets, and applies pertinent federal, state, and local laws, codes, and regulations as they
pertain to the position and restoration industry, including OSHA.
- Manages crises as they occur.
- Performs general administrative work as necessary, including preparing reports and correspondence, reviewing
correspondence, copying and filing documents, entering computer data, and preparing spreadsheets, etc.
- Provides exemplary customer services to clients, employees, and vendors.
- Receives and responds to inquiries, requests for assistance, and complaints from clients; investigates complaints
and recommends corrective action as necessary for resolution.
- Demonstrates a positive image of the Company to staff and clients; this shall include verbal and written
communication, as well as visual presentation.
- Respects and maintains the confidentiality of company, client, and personnel information.
- Demonstrates ability to interact with upset staff and/or public and private representatives in interpreting and
enforcing Company policies and procedures.
- Attends professional trainings, as directed and appropriate for the position. Gathers approval for requested
trainings that may provide benefit to the position.
- Travels for work and educational events, including outside of the normal service area, requiring overnight stays,
sometimes for an extended period of time
QUALIFICATIONS Employee demonstrates the ability to complete and/or knowledge of the following:
- Communicate clearly and concisely, both verbally and in writing; must be proficient in reading and writing the
English language, including proper use of spelling, grammar, and punctuation
- Apply general mathematical and data entry skills
- Generate timely information with accuracy and efficiency
- Management of multiple projects at a time while paying strict attention to detail
- Produce work in a timely, budgeted, scheduled and profitable manner
- Basic principles and practices of organization and administration
- Restoration industry language, practices, and terminology
- Insurance industry process and language
- Professional ethics
- Must be able to work irregular hours, on call, and in all emergency situations, as needed, to help manage the
administration of services
- Maintains regular attendance and observes working hours, starting times, lunch breaks, and quitting times
EXPERIENCE AND TRAINING/EDUCATION GUIDELINES
Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
- One (1) year of professional experience in assigned or related field.
- Modern office practices and technology, including knowledge and experience with the internet, copiers,
telephone, facsimile, etc.
- Experience with Microsoft Office, Outlook, Excel, and Power Point
- Industry software and platforms: Xactimate, Contractor Connection, PSA, Code Blue and other similar
programs experience preferred
- High School Diploma or Graduate Equivalency Degree (GED)
License and Special Requirements:
- Possession of, or ability to obtain an appropriate, valid state driver’s license; satisfactory driving record;
ability to meet the Company’s insurability requirements
While performing the duties of this job, the employee is: Regularly required to:
- Sit and walk
- See to read printed materials and a computer screen
- Talk and hear to communication in person, in groups, and over the telephone
- Reach with hands and arms
- Use finger dexterity to operate a computer keyboard, writing implements, office equipment, and calculator
Occasionally required to:
- Bend, climb, balance, kneel, and stoop
- Push and pull drawers open and closed to retrieve and file information
- Lift up to 25 lbs. independently; lift up to 50 lbs. with assistance
- Use hands to handle and feel; operate objects, tools, or controls
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct
exposure to hazardous physical substances.